Frequently Asked Questions
Who provides waste management and contact information? Republic Services 407-893-8000
What days is (trash / waste / garbage) picked up? Monday (Trash and Recycling pick up) and Friday (Trash Pick up)
Is there a limit on the number of pets?
No more then 2 Domestic Pets. Restricted breeds are Pitbull or any similar species that the Board
deems dangerous. Please refer to your Docs.
Is there a restriction on a breed of pet?
Restricted breeds are Pitbull or any similar species that the Board deems dangerous. Please refer to
your Docs.
What is the timeframe for an ARC approval process?
1. Vizcaya Master Application can be found on the I-drive, this may be emailed and given to
residents that wish to make a modification to either flooring or install retractable screens. Once the
resident sends the Application attached with all necessary information for their specific
modifications, it will be reviewed by the Multicondo Board. If the Application is approved by the
When does the ARC Committee meet?
There is no ARC committee. Applications are submitted to the office and added to the monthly
board meeting agenda, where a decision is made then.
Is there a paint Color chart available for the Community? N/A - Association is responsible for the upkeep and maintenance of the exterior of the buildings.
Where can paint be purchased to paint the exterior of the home? N/A
Are hurricane shutters permitted in the Community?
What type of hurricane shutters can be used?
What are the specific guidelines for ARC requirements?
Applications are submitted to the office and added to the monthly board meeting agenda, where a
decision is made then. The application and specific requirements are avialble from the office upon
request or may be located on the community website.
Are there any fees associated with ARC's? What is the cost? No
Is there a sales & leasing application requirement?
New Tenants must complaete the tenant evaulation process first. Must email request to
If yes, is there a fee and what is the fee (sales & leasing)?
$150 Move in fee, $150 Move out fee, and $1000 Deposit plus Tenant Evaluation process fee on
website. Must email request to vizcayamulti@castlegroup.com
If yes, what does the fee cover (sales & leasing)?
Does the application require Board approval (sales & leasing)? Yes
Who does the interviews (sales & leasing)? No interviews conducted.
Where are interviews held (sales & leasing)? N/A
When are interviews done (sales & leasing)?
What are the lease restrictions (sales & leasing)?
Is there a deposit required for lease application (sales & leasing)? If yes, how much? How
much is refunded at end of lease?
Yes $1000
Is there a down payment (or capital contribution) required for purchase application? If yes,
how much? (sales & leasing)
How do I obtain the Association's documents? Owners can log into the community website vizcayatoday.com
Is pest control included with my maintenance fee? For common area
Who is responsible for pest control inside my unit? This is the responsibility of the Unit Owner.
Who is responsible for exterior pest control? The Association
Who is responsible to mow my lawn? COA- Roger's Landscaping
Who is responsible for the exterior of my unit? The Association
Who is responsible for the interior of my unit? The Unit Owner. The association is responsible to an extent.
Who is responsible for window repairs? Owners
Who is responsible for screen repairs? Owners
Who is responsible for the doors? The outside of the door is the Association. The inside is the responsibility of the unit owner.
Who is responsible for the plumbing? Depends- If line only services the specific unit then owners is responsible.
How do I handle a roof leak complaint? Must email request to vizcayamulti@castlegroup.com
Who is responsible for roof repairs? Must email request to vizcayamulti@castlegroup.com
If Association is responsible for roof repairs, who do I call to fix it? Must email request to vizcayamulti@castlegroup.com
Who is responsible for dry wall repair? (Damages caused by leaks) Must email request to vizcayamulti@castlegroup.com
Who is responsible for the common areas? Association
Who is responsible for the street lighting in the Community? Duke Energy
Who is responsible for the mailboxes? Must email request to vizcayamulti@castlegroup.com
Who is responsible for A/C repairs? Inside is owner
Who is responsible for the utilities? COA
When is the Community scheduled for tree trimming? Once per year
What is the lawn service schedule? Wednesday
What lawn services are provided to the Community? Common area maintenance
What is the sprinkler system schedule? Irrigation is schedule 2 times a week-
Who is responsible for plant replacements? Must email request to vizcayamulti@castlegroup.com
Who is responsible for repairs required due to damage by Association vendors? Must email request to vizcayamulti@castlegroup.com
Who handles onsite maintenance? COA for common areas
What are the amenities offered? Pool, Tennis Court, Spa
Is there a pool? Yes, at the clubhouse.
Is there a fitness facility? Unit owners have access to the Gym located at the Master Association clubhouse.
Is there a tot lot? N/A
What other amenities are there?
Is there a gate to enter the community? Yes
Are there guards or is the gate unmanned? Guards are present
If there is a guard, what is the gate phone number? 407-587-0019
How do I register guests at the gate? Must email request to vizcayamulti@castlegroup.com
How do I obtain a gate access device / clicker / remote? Contact the Property Manager Ms. Sandy Etheredge at setheredge@artemislifestyles.com
How much does a gate access device / clicker / remote cost?
Contact the Property Manager Ms. Sandy Etheredge at setheredge@artemislifestyles.com for the
Master side.
How do I get my name entered into the call box at the gate? Must email request to vizcayamulti@castlegroup.com
How do I obtain pool keys (clubhouse)? Contact the Property Manager Ms. Sandy Etheredge at setheredge@artemislifestyles.com
What is the cost of pool keys (clubhouse)? Contact the Multi side at vizcayamulti@castlegroup.com
Is there a limit on gate access / remotes / clickers / keys that an owner can purchase? Contact the Property Manager Ms. Sandy Etheredge at setheredge@artemislifestyles.com
Is there a clubhouse facility? Yes
Can I book / rent part of the clubhouse facility? Yes contact vizcayamulti@castlegroup.com
Clubhouse (rental fees and restrictions) $100.00
Deposit due (if any) for Clubhouse facilities? $500.00
What are the hours of the Clubhouse, pool, tennis courts, etc...? Dusk till Dawn
How do I obtain mailbox keys? You will need to hire a locksmith to change the mail lock
Who are the Board Members? John Mendez, Gabrielle Do Pico, and Judy Wells
When are Board Meetings held? First Thursday of the month at 6pm at the multicondo clubhouse.
Annual Meeting Date? TBD
Number of seats on Board? 3
Do we receive coupons or statements? Coupons are mailed annually
What is the address to send the maintenance payments / fees?
Vizcaya heights multicondominium Association, INC. c/o Alliance Association Bank P.O. Box 621073
Orlando Fl 32862
Which payments / fees pertain to the Association and which pertain to Castle? All fees are paid to the association
What is considered Common Area? All areas that unit owners has access to, that is not inside of their unit.
What are the Clubhouse hours? Mon-Friday 9am-5pm
Are there any Clubhouse restrictions? if yes, specify? N/A
What rights do renters / occupants / representatives have within the Association? N/A
When can Hurricane Shutters be put up and when should they be taken down? N/A
Are there parking decals and/or vehicle registration required for the community? Must email request to vizcayamulti@castlegroup.com
Who / where does the HO call to obtain parking decals and / or registration forms? Must email request to vizcayamulti@castlegroup.com
Are there assigned parking spaces, how many, who assigns them and can the HO request
spaces be altered.
yes per owner deed
Are there move in / out restrictions; dates, time, size of delivery van, access to community
if secured?
Yes 1. Permitted days:
a. Monday- Friday 8a.m.-8p.m.
b. Saturday- 8a.m.-5p.m.
c. Sunday- None
Who is responsible for the trees in the "swale" areas in front of homes? N/A
Who is responsible for sidewalk maintenance and repair? The association
Did the Association contract a towing service, if yes, name and contact info? N/a
Who authorizes cars to be towed by the towing service? Association
What is the processing time for a sales & leasing package to be returned to an applicant? Must email request to vizcayamulti@castlegroup.com
What is the minimum length of lease allowed and are there restrictions on how many
times per year the property can be leased?
At least 1 year
Who maintains the lake? Orange County
Who is the insurance company? N/A
What is the procedure for the emergency key to the HO's unit?
Upon emergency management will first try to reach the owner if no success management will drill
the lock at owners expense.
Who is responsible for Tree and Grass replacement? Must email request to vizcayamulti@castlegroup.com
Who is responsible for landscaping issues? Must email request to vizcayamulti@castlegroup.com
When is a wetcheck done? N/A
Who are W/O's faxed to? Must email request to vizcayamulti@castlegroup.com
Who creates the estoppel's? Castle Group please visit www.castlegroup.com to request an estoppel
What is classification of buildings # - #? N/A
Who is responsible for Palm Frond Pickup? Must email request to vizcayamulti@castlegroup.com
Who is the Backflow Certification Vendor Century Fire
What is late fee amount and late date? $25.00 late fee. $25.00 late letter. Payments are considered late after the 10th.
When will the amenities be available for residents? Dusk till Dawn
Who is the irrigation company and phone number? Must email request to vizcayamulti@castlegroup.com
Process for deposit returns? Must email request to vizcayamulti@castlegroup.com
Who is responsible to replace lights directly outside the front door of unit?
Must email request to vizcayamulti@castlegroup.com
When are Moving Trucks allowed in the community? Mon-Fri 8am-8pm, Sat 8am-5pm, and Sun no access
Who is the Pool Vendor and number? Must email request to vizcayamulti@castlegroup.com
Who maintains the fountains N/A
When is the Restaurant Closed? N/A
How do I obtain the gym key? Contact master association PM
What is the Florida Alligator Hotline? Nuisance Alligator Hotline. 866-392-4286
Are Satellite Dishes permitted? N/A
Are POD's Allowed No
Is there a color pallet? No
When are garage sales allowed? No
What documents are required when submitting an ARC Application? Must email request to vizcayamulti@castlegroup.com
Upcoming Community Activities TBD
Who is responsible for mosquito service Naturzone services once a month
Does the association know which one is my mailbox number? No
How do I gain entry to the buildings? It is open
Where can I purchase show tickets? N/A
When is the Café Scrip card funded? N/A
Can additional funds be added to Café Scrip card? N/A
Are there any exceptions to overnight parking rule? N/A
Is there any age restrictions? No
Who is responsible for Bee Removal? N/A
What is the pool temperature? N/A
Does the pool heater need to be turned on? No
When is the pool heater turned off? N/A
Where is FPL Easement Combination Locks on fences? N/A
Where is the Irrigation Compound? N/A
How do I get information for switching from analog to digital tv? N/A
Who is the elevator company? TK Elevator
How do I make an online payment?
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Is this Association part of a Community Development District (CDD)? No
What is the taxing district responsible for the collection of the CDD fees? N/A
How long is the CDD obligation N/A
What do the CDD fees pay for? N/A
Is there a separate company managing the CDD? N/A
What is the name and contact information for the Water Department that services my
property?
OUC
Are dumpsters allowed? Pending approval of Board
What day are recycles (trash / waste / garbage) picked up? Monday and Friday
When are the bulk service (trash / waste / garbage) days? Please contact the garbage collection company to schedule.
Who is the cable provider and Phone #? Spectrum
Is cable included in my Association fee? YES, Spectrum Bulk Service Contract
Who contacts the cable company with regards to service issues? N/A
Is there an alarm company and phone number; who is responsible for costs? N/A
Who is responsible for monitoring the alarm system? Fire alarms and sprinkler alarms are monitored by Century Fire
Does the Association have a website? If yes what is the website address? https://app.townsq.io/w/679271a090e488126804df2a/website/pages
When does the Board / Director term end? Yearly
Who sends the violation letters? Management - Castle Group
Who responds to emergency calls? Manager - Yen Cruz
Who was the developer and what year was the community built? N/A
Who is the Property Manager and what is their phone number? Yen Tran Cruz 407-217-6363
What is the Association / Property address? 8700 The Esplanade Orlando, FL 32836
Is there a Master Association and the name? Vizcaya Master
Is there a separate Master Association Fee? Yes
Are there car and parking restrictions? If yes, what are they? No long term parking
Are there any truck or commercial vehicle restrictions (parking) ? If yes, what are they? Yes park across from the building. No Recreation Vehicles allowed.
Are "FOR SALE" or "FOR RENT" signs permitted? no
Is there a size restriction for the signs? No signs permitted
Are there BBQ grill restrictions? Yes
Generator restrictions (where can it be placed, how large)? Yes
Does the Association have pet restrictions for the community? Yes
Is there a pet weight limit? N/A
Can the amenities (pool or cabana) be reserved for private use? No
Who should the UO request these documents from: financials, ARB, duplicate coupons,
any forms?
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What are the sub associations that are not managed by Castle and what is their contact
information?
N/A
what is the schedule for bulk pick up ? N/A
What type of insurance should I carry for my home, villa and/or single family unit? N/A
Who do I contact for a developer warranty request? N/A
What is the management office fax number? N/A
Who do I contact for after hours emergencies? Resident Service 1-800-337-5850
How do I add someone to my permanent gate access list? Must email request to vizcayamulti@castlegroup.com
Is there a specific type of fence that can be installed in this community? N/A
Can the TOT lots - Playgrounds be rented for parties? N/A
Who do I call if there is a draining problem on my lot? Must email request to vizcayamulti@castlegroup.com
Who is responsible for the trees on my lot? The association.
Is fishing allowed in the lakes? No
What are the parcels and assessments for the community? N/A
Can current owners transfer transponders or fobs to new owners upon the sale of the
property? If not, what do they do with them?
Yes. Owners must inform management so their name can be removed from the access card.
Who is the Registered Agent for the Association? Becker and Poliakoff
Is there any pending litigation? No
What day are the association's AP invoices processed? Daily
What are the onsite office hours and days of the week the office is open? Mon-Friday 9am-4pm
Is there an administrative assistant onsite? Name and contact information vicayamulti@castlegroup.com
What do the association fees include?
Where is the Club house located? 8700 The Esplanade Orlando Fl 32836
What exactly does the maintenance payments include?
Is the gate house staffed? If so, what hours? yes 24/7
Where do my overnight guests park if there is not room in my driveway? along the fence
Parking restrictions? – Details
How do I find out about joining clubs and organizations and/or attending the events? N/A
What activities/events do the association sponsor and how do I find out about/sign up for
them?
N/A
What is the price for the condo HOA Documents? See Castlegroup.com
When does the board meet to review ARC’s? (exact dates) Once a month
What is the association attorney’s contact information? N/A
Are Gazebo's allowed to be built? No
What is the minimum and maximum height for a fence installation? N/A
Can realtors obtain gate access? (provide a code if applicable) N/a
Do the association checks for buyers/tenants credit score? N/a
Is your Association FHA approved? N/a
Is there a special assessment? How long does it last? N/a